FAQ’s

How do I book? You can book your date here https://hireiglooescape.com/collections/packages We don't take deposits and your booking is not locked in until fully paid for.

How do I make payment? Payment can be made by PayPal, debit and credit card. 

What size are your igloos? Our igloos are 3.6m x 3.6m in Length/Width and 2.20m in height. To complete the setup, we need an area that is 4m x 4m in Length/Width and 250cm in height, and a flat even surface. 

If it rains will we get wet in the igloo? The igloos are 100% waterproof! So even if it’s raining on the day of your booking, you will stay nice, warm and dry.

Is there heating in the Igloo? Yes, we can provide a heater if requested! We also provide fans for those extra hot days.

How long is the hire period? The period of hire is 24 hours. If you require the Igloo for a longer period, please get in touch for a quote. Any time after the 24 hour period, additional charges may apply. Delivery times will be between 8 am to 12 pm.

What about delivery/pick-up times? Delivery times will be between 8 am to 12 pm. If you require a particular time, please let us know and we'll be happy to help. The pick-up time will be 24 hours after the delivery time (unless hiring for longer).

How does the projector work for playing a movie? We’ll provide everything you need to set up the perfect Igloo movie night! We will set up the projector and the screen for you. All you’ll need is:

  • Internet access to log in to the streaming platform of your choice (Netflix, Disney Plus, Youtube, Amazon Prime, etc.)
  • If you do not have a good connection to your Wifi network, you need a movie of your choice pre-downloaded on your personal laptop. We'll supply the HDMI cable to ensure you can connect to the projector. Note: In case your laptop is a MacBook you will need the Port adapter.
  • Access to power. We'll bring an extension cord but a power point is required.

Are delivery and installation Included? Our private Igloo prices include installation and pack down. Corporate and public events are subject to a quote. A delivery fee will ONLY apply if the location is outside of Melbourne CBD by more than 20km. 

  • Between 20km-30km delivery fee $40
  • More than 30km delivery fee $60
  • Outside metro Melbourne or Regional Victoria additional fees apply.

Where can we have the Igloo? You can use the Igloos on your private property. If you want to use the Igloo in a public space or for an event, please get in touch and we can discuss your options.

Do you provide food? We don't sell food, we have partnerships with small food businesses to offer you a range of complimentary food such as cakes, grazing tables and fruit tables. 

Do you provide balloons? We don't sell balloons, we have partnerships with small businesses to offer you a range of complimentary balloons styling to add to your Igloo package.

Is a security bond required? Yes, we also ask refundable deposit of $100 during your hire period and for each igloo/package hired. This is required with your booking. Once we receive the items back in their original condition, the security bond will be refunded via bank transfer to the nominated account.

What if I need to cancel my booking?  To receive a full refund, you must give 14 full calendar days' notice prior to your event date if you wish to cancel. You will forfeit your full hire payment if you do not give at least 14 full calendar days notice. However, we can work with you to re-book for another date. 

What happens if I lose or damage something? The hirer is responsible for the equipment hired and will need to protect the equipment from theft or damage at all times. If repairs or replacement is necessary, you will be required to pay fair market value to reinstate the item. 

Are you insured? Yes, we are fully insured with public liability up to $10m

Who is liable for any damages? As per our Agreement, the hirer will be held liable for any damages caused during the hire. Please read our Terms & Conditions.